Features (AddOns)

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InBox CustomerCheckValidation

Version 6.1.4

Creation date 2021-03-25

Resources

Module to perform user validation.

Prerequisites

Framework

The following versions of OTRS Framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.31.9 or superior
  • InBox Library 6.4.7 or superior

Operating System

The following operating systems are required:

  • [None]

Software de Terceiros

The following third parties software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomerCheckValidation-6.1.4.opm

Configuration

This module can be configured via "System Configuration" in the administrative interface. The following configuration options are available:

CustomerCheckValidation::Core::SocketIO

Defines the URL of the Socket.IO server:

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CustomerCheckValidation::Core::Twilio

Defines parameters for integration with Twilio:

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Mandatory parameters:

**AccountSID**: SID from Twilio account 
**AuthToken**: authentication token, generated on Twilio
**Body**: Body of the message to be sent via SMS and Whatsapp
**Endpoint**: Twilio API endpoint
**From**: Twilio number used to trigger messages

CustomerCheckValidation::Core::ExpirationTime

Expiration time of the link created, by default the link will expire in 300 seconds (5 minutes), time must be set in seconds:

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CustomerCheckValidation::Core::Email

Defines the template used to send the client user verification:

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**TemplateName**: Default template name (Created in Admin->Templates) 
**From**: Email used to send email

Observation, when creating the template, the following TAG should be used to create the link:

<OTRS_CUSTOMERCHECK_Key>

Exemple:

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>public.pl?Action=PublicCustomerCheck;Key=<OTRS_CUSTOMERCHECK_Key>

Usability

Send validation message to customer

Send verification message to client user. To do so, access the ticket, and click on the MFACheck menu:

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If the customer user of the ticket has the data registered, you will have the option to select a type of sent from the validation link:

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When clicking on send, the message must be sent through the selected medium, with the validation link.

The link has an expiration time, defined in the [] configuration. If it is accessed within the validity period, the dynamic field MFACheck and MFACheckDate will receive the values confirming the client's validation.

The validation is recorded in the history of the so-called.

If you are using the Socket.IO server, it should appear as a saving on the ticket screen, indicating that the client's validation has been carried out.

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